We usually reply within one business day.
Questions about an order, a delivery, a refund, or a product you'd like us to source? The fastest way to reach us is by email or WhatsApp. Include your order number so we can pull up your details straight away.
Best for order changes, refund claims, and anything with photos attached.
Send a link to an item on a partner retailer's site and we'll quote a delivered price.
Messages sent outside these hours are queued and answered in the order they arrive. Orders already placed are not affected by support hours.
Including these details up front lets us resolve most enquiries in a single reply.
Many questions are already answered on our help pages, which may get you an answer faster:
Please report damage or missing items within 48 hours of delivery, with clear photographs of the item and its packaging. Claims sent later are harder to verify with carriers and may not be accepted. Full details are in our Refund Policy.
We can usually amend an address or cancel an order before the item is purchased from the source retailer. Once an item has been bought abroad, changes are often no longer possible. Contact us as early as you can and we will confirm what is still open to change.
Buying on behalf of a business, or ordering in larger quantities? Email us with the items and quantities you have in mind and we'll come back with a consolidated quote and delivery plan.
If something about the service didn't work as well as it should have, we want to hear it. Feedback goes straight to the team that runs operations and is how we improve. If you are unhappy with how a complaint was handled, reply to the same thread and ask for it to be escalated.
Information you send us is used only to answer your enquiry and manage your order, as described in our Privacy Policy. We never ask for your card details, PIN, or password by email or WhatsApp.